Enhance Operational efficiency of your business by fm helpdesk CAFM Software

Powerful help desk functionality is a key component of any successful facilities management operation. It is crucial that calls are managed effectively and problems are fixed in sync with service levels so as to fulfill customer expectations and illustrate operational efficiency. CAFM Software incorporates an automated help desk solution for effective call handling as well as quick fault rectification.

CAFM Software facilitates help desk staff to log in, access and track as well as generate report of asset or service-related tasks rapidly, thus ensuring that customer service levels are measured and maintained efficiently. Tasks are analyzed by means of the system and their status tracked as they advance towards accomplishment.

Online CAFM Software eliminates distance and time zone limitations by supporting a 24/7 helpdesk service. This relieves pressure on centralized helpdesks by facilitating building users, site-based operatives and also external contractors with the tools that they require to log in, handle and supervise operational activities, from anywhere, on line.

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An effective CAFM Software system provides you with user-friendly, powerful and reliable interface which allows quick job logging and eliminates the possibility of faults. The help desk will record and handle information like location info , job types , service history , maintenance contracts as well as service level agreements . It also aids in scheduling work and manage automatic contractor as well as stakeholder notification. Additionally, with CAFM Software it is also possible to prioritize work, recognize duplicate calls and handle reactive job financial data. Job records are date/time stamped at every stage as they advance through to completion. Certain CAFM Software systems offer quotes management functionality, facilitating the capability to review and compare submitted quotations, to assist the selection of the most cost effective contractor.

Most innovative CAFM Software systems allow efficient work assignment structure that makes it possible to automatically configure job requests to pre-select a service provider depending on the type of asset, service, work type or location. When notification is received a system generated, user definable job work order could be sent to the service provider through their preferred notification means for immediate action. The work order could be coupled with pertinent documents sent as file attachments like plans, procedures, photos etc.

CAFM Software allows help desk operators and managers to keep an eye on the advancements of all reactive maintenance and service events utilizing robust management and reporting tools, which make it possible for jobs to be tracked against service level agreements. A CAFM Software system offers automated job escalations in accordance with the allocated priority to give advanced alert of impending delays and thus enabling to take corrective measures quickly. A thorough reporting potential will give you configurable reports to cover all aspects of job analysis and contractor performance.

Whenever a job is done, a CAFM Software system will compute the overall cost of the repair or service utilizing pre-determined, user-definable labor rates and material costs. Sub-contractor invoices could be allocated to, and reconciled against, their pertaining job record, to allow efficient cost management. In the nutshell, CAFM Software considerably improves operational efficiency and reduces costs associated with reactive maintenance management.

Powerful help desk functionality is a key component of any successful facilities management operation. It is crucial that calls are managed effectively and problems are fixed in sync with service levels so as to fulfill customer expectations and illustrate operational efficiency. CAFM Software incorporates an automated help desk solution for effective call handling as well as quick fault rectification.

CAFM Software facilitates help desk staff to log in, access and track as well as generate report of asset or service-related tasks rapidly, thus ensuring that customer service levels are measured and maintained efficiently. Tasks are analyzed by means of the system and their status tracked as they advance towards accomplishment.

Online CAFM Software eliminates distance and time zone limitations by supporting a 24/7 helpdesk service. This relieves pressure on centralized helpdesks by facilitating building users, site-based operatives and also external contractors with the tools that they require to log in, handle and supervise operational activities, from anywhere, on line.

An effective CAFM Software system provides you with user-friendly, powerful and reliable interface which allows quick job logging and eliminates the possibility of faults. The help desk will record and handle information like location info , job types , service history , maintenance contracts as well as service level agreements . It also aids in scheduling work and manage automatic contractor as well as stakeholder notification. Additionally, with CAFM Software it is also possible to prioritize work, recognize duplicate calls and handle reactive job financial data. Job records are date/time stamped at every stage as they advance through to completion. Certain CAFM Software systems offer quotes management functionality, facilitating the capability to review and compare submitted quotations, to assist the selection of the most cost effective contractor.

Most innovative CAFM Software systems allow efficient work assignment structure that makes it possible to automatically configure job requests to pre-select a service provider depending on the type of asset, service, work type or location. When notification is received a system generated, user definable job work order could be sent to the service provider through their preferred notification means for immediate action. The work order could be coupled with pertinent documents sent as file attachments like plans, procedures, photos etc.

CAFM Software allows help desk operators and managers to keep an eye on the advancements of all reactive maintenance and service events utilizing robust management and reporting tools, which make it possible for jobs to be tracked against service level agreements. A CAFM Software system offers automated job escalations in accordance with the allocated priority to give advanced alert of impending delays and thus enabling to take corrective measures quickly. A thorough reporting potential will give you configurable reports to cover all aspects of job analysis and contractor performance.

Whenever a job is done, a CAFM Software system will compute the overall cost of the repair or service utilizing pre-determined, user-definable labor rates and material costs. Sub-contractor invoices could be allocated to, and reconciled against, their pertaining job record, to allow efficient cost management. In the nutshell, CAFM Software considerably improves operational efficiency and reduces costs associated with reactive maintenance management.

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